1. The essentials
Photo analysis and virtual colour try-on run on your device. Your Hue does not operate a photo or analysis server, require a Your Hue account, sell your personal information or use your photos to train models. The app has no advertising SDK or cross-app advertising tracking.
Saved projects are stored in the app on your device. This version does not synchronize projects to iCloud or provide cross-device or reinstall restoration. Your device backup settings and exports you choose may create separate copies; these are not Your Hue project synchronization and do not guarantee project recovery.
2. Photos and information derived from them
You choose a photo with Apple's system photo picker or take one using the camera after granting permission. Your Hue receives the selected or captured image to check its quality, locate visible facial and clothing regions, analyse photo colours and create a virtual colour preview. Selecting a photo does not give Your Hue unrestricted access to your photo library.
Processing can produce temporary facial landmark coordinates, segmentation maps and region masks, as well as observations such as sampled skin and hair colours, lightness, chroma and contrast. These are used for colour analysis and placing edits, not to identify or authenticate a person. Your Hue does not create a face identity database or infer medical conditions, ethnicity, age, gender or attractiveness.
Saved local projects can contain the original portrait, durable region masks, photo-feature observations, analysis results, recommendations, palettes, editing instructions and project metadata such as dates and version information. Temporary landmarks and intermediate model outputs are not saved as separate durable project records.
3. Local storage and preferences
Your Hue uses the app's local storage and iOS file protection for durable project files. It also stores preferences and app state needed for features such as onboarding, privacy acknowledgement, language selection and the free-photo allowance. Thumbnails, working previews and temporary processing files may be created locally.
Durable project files are eligible for device backup. Whether Apple or a computer keeps a backup depends on your device and backup settings. Rebuildable caches and temporary export files are excluded from backup by the app. You control device access and backup settings; no storage or transmission method provides an absolute security guarantee.
4. iCloud is not available in this version
This version does not use iCloud project synchronization. Originals, masks, reports, recommendations and editing instructions are saved locally. Your Hue does not provide cross-device access or restoration of projects after deleting and reinstalling the app. Export photos and, where your access permits, PDF reports you want to keep before removing the app or changing devices.
If an earlier version uploaded project copies to your private iCloud database, disabling the feature does not automatically delete those copies. This version does not read, change or delete them. Apple manages any existing storage under its own terms and privacy practices. See Apple's privacy information.
System device backups and copies you save in Photos, Files or other services are separate from Your Hue project synchronization. Their availability depends on your settings and the relevant service; they are not a promise that Your Hue can recover a project. The Apple Account used for App Store purchases may differ from an iCloud account.
5. Retention and deletion
Saved local projects remain until you delete them or the app's local data is removed. Subscription expiry does not itself delete saved projects. Available project-deletion controls remove the project from this device, including its locally stored photo, report and edits.
Project deletion in this version is local only. It does not send cloud deletion requests or remove private iCloud project copies uploaded by an earlier version. This version does not offer Delete Everywhere or cloud restoration. Existing cloud copies, if any, remain subject to Apple's storage controls and policies.
Deleting the app removes its local app container and may cause loss of local projects. This version cannot restore them through Your Hue after reinstallation. Export photos and, where available to you, PDF reports you want to keep before deleting the app. Uninstalling does not cancel an App Store subscription or automatically delete older private iCloud copies. Copies in Photos, Files, other apps and system backups have separate storage and deletion controls.
Temporary export files are cleared after sharing or cancellation and on a later app launch if an export was interrupted. Other caches and temporary processing files may be replaced or cleared as the app operates. Support correspondence is retained while needed to handle your request, resolve a dispute or meet an applicable legal obligation, then deleted when no longer needed. Apple and hosting or email providers manage their own retention under their applicable policies.
6. Purchases and subscription status
Apple handles Premium purchases and payment information. Your Hue uses StoreKit to receive and verify information such as the purchased product, transaction identifiers, purchase and expiry dates, introductory-offer eligibility, renewal status and refunds or revocations. This information is used to provide and restore access to Premium.
Your Hue does not receive your full payment-card details or send receipts to a developer-operated purchase server. Apple independently processes account, payment and transaction information under its terms and privacy policy.
7. Exports and support messages
When you choose to export a report, the PDF is generated on your device and can contain your original portrait, analysis and recommended colours. You select where to save or share it using the system interface. The recipient or service you choose then handles that copy under its own terms. Your Hue cannot recall copies you have shared.
If you email support, we receive your email address and the message and attachments you choose to send. We use them to reply and resolve your request. Our email provider also processes the correspondence to deliver and store it. Please avoid sending portraits, payment details or other sensitive information unless they are necessary for the issue you want help with. We never need your Apple Account password.
8. Diagnostics and tracking
In versions with usage statistics enabled, Your Hue sends feature interactions, operation results and durations, subscription plan/action results, app version, language, device category and membership status to our first-party statistics service hosted on Cloudflare. A random identifier limited to this app installation links these events to measure use, funnels and return visits. It is not an Apple account or advertising identifier. Photos, masks, facial measurements, analysis results, selected colours, project identifiers and receipts are not sent. We do not use this information for cross-app advertising tracking.
This version automatically collects the usage statistics described above and does not provide an in-app switch to disable collection. The local queue is limited to 500 events and seven days. Reports exclude raw events older than 30 days; automatic cleanup runs hourly and on service requests, so expired records are normally removed within the next hour. Cloudflare may process connection information and retain infrastructure backups under its own policies. Earlier app versions without this feature do not send these events.
Apple may process crash or usage diagnostics according to your device's analytics-sharing choices and its own privacy practices, and may make developer diagnostics available through its platform. Information you deliberately include in a support message is handled as described above.
9. Website hosting
The public website and legal pages use Cloudflare for hosting and delivery. To serve and protect a page, Cloudflare may process connection and request information such as your IP address, request time, requested URL, browser information and traffic-routing data. See Cloudflare's Privacy Policy.
The website does not provide a portrait upload, account registration or payment form. We do not add advertising trackers, analytics scripts or non-essential cookies. Hosting security measures may process technical information independently of page scripts. Following an external link opens a service governed by its own privacy policy.
10. Your choices and privacy rights
You choose which photos to provide, may stop using analysis, change camera permission in iOS Settings, use available local project-deletion controls, manage system backups through Apple, and decide whether to export or email information. Changing permissions or this version's unavailability of iCloud synchronization does not automatically delete existing exports, backups or older private iCloud copies.
Depending on the law that applies to you, you may have rights to access, correct, delete or obtain a copy of personal information, restrict or object to processing, withdraw consent where processing relies on it, and complain to a relevant privacy authority. Contact gh111133@163.com to exercise applicable rights. We may ask for information reasonably needed to verify and address your request; do not send an identity document unless specifically needed and requested.
Because we do not operate a user-photo server or a Your Hue account system, we cannot retrieve your private project library from a support email address. We can explain available local and Apple storage controls and address information we hold, such as support correspondence. This version cannot read, restore or delete project copies uploaded to private iCloud by an earlier version.
11. Children, changes and contact
Your Hue is not directed specifically to children. Where local law requires a parent or guardian's authorization, obtain it before providing personal information or making purchases. If you believe a child has sent us personal information without the necessary authorization, contact us so we can address it.
We may update this policy when the app, website or applicable requirements change. The revised page will show its update date. Material changes will be brought to your attention through an appropriate notice, and consent will be requested where required. Questions can be sent to Grey at gh111133@163.com.